5 rue Chanzy, 54000 Nancy

Best Western Plus Crystal Nancy

4-star hotel

  • Pool
  • Spa and wellness center
  • Romantic stay
  • Pets allowed
  • 4 stars
  • Family
  • Spa and wellness
  • Accessible for disabled

Presentation

Leaving the TGV station, a five-minute walk is all it takes to reach the discreet entrance of the Best Western Plus Crystal Hotel & Spa. The neutral facade opens onto a light-filled lobby where Art Nouveau curves meet Art Deco graphics, all enhanced by copper accents and golden fabrics.

The front desk staff, available around the clock, immediately offers to store your luggage so you can enjoy the city from the moment you arrive or until your final moments on site. This availability instantly creates an atmosphere of trust.

To the left of the lobby, a lounge bar unfolds over several levels. The crackling fire in the fireplace contrasts with the clear glass roof letting in the morning light. Lorraine wine lists, signature cocktails, and deep armchairs invite relaxation, whether for a business discussion or a nightcap.

An elevator leads to the rooftop located on the sixth floor. In the evening, the terrace overlooks slate roofs and domes of the historic center; 18th-century facades light up while a gentle breeze flows between the high tables. These few meters of height are enough to change perspective and offer an ideal setting for an extended aperitif.

The hotel offers eighty-one air-conditioned rooms and suites, divided into several categories to meet the needs of a weekend getaway for two or an extended business trip. Everywhere, attention is paid to lighting, natural materials, and acoustic calm.

Comfort rooms combine high-density bedding with anthracite velvet headboards; a courtesy tray awaits you to prepare tea or coffee before heading out. Spaces are optimized, and the desk easily accommodates a laptop.

In the Superior or Executive categories, the area expands, making room for a seating area. The Prestige Suite, on the other hand, consists of four rooms and a private terrace of over fifteen square meters; families appreciate the option to accommodate up to four people without sacrificing privacy.

Each bathroom stands out with contemporary fittings and backlit mirrors. Rain showers or deep bathtubs, hairdryers, thick towels, and skin-friendly toiletries make up a simple and comfortable set.

High-speed Wi-Fi covers the entire hotel, including common areas and the pool. Coupled with 24/7 room service, it supports both late-night video conferencing and streaming a movie once the door is closed.

In the basement, the two-hundred-square-meter spa provides a dimly lit atmosphere. The heated pool, surrounded by hydromassage benches, offers gentle swimming before breakfast or after a day of sightseeing.

The dry sauna and tiled hammam, located in an adjacent alcove, complete the experience. A cold shower marks the transition, then loungers invite you to linger near the plant-covered walls.

Two treatment rooms – one double, one individual – await your reservation; Cinq Mondes rituals alternate between ylang-ylang scents, Balinese gestures, and hot stone massages to rebalance body and mind.

The fitness room, accessible 24/7, offers a lineup of bicycles, rowing machines, and modular weights. Connected treadmills and individual screens allow you to resume your workout without losing your routine.

For your meetings, three modular rooms accommodate up to fifty people. Natural light, integrated audiovisual equipment, and on-site technical assistance simplify organizing a seminar or an executive committee.

Starting at 7 a.m., the winter garden transforms into a breakfast room. Freshly pressed juices and fruit salad complement pastries straight out of the oven, while a savory selection – scrambled eggs, cheeses, regional cold cuts – completes the offer.

A secure storage space welcomes bicycles; an agreement with the nearby public parking lot provides a discount upon presenting your ticket. Pets are allowed under certain conditions, and a pre-authorization ensures extras.

From the hotel, a seven-minute walk leads to Place Stanislas, a UNESCO World Heritage masterpiece. Throughout the seasons, you'll find a Christmas market, summer concerts, or monumental video installations.

Continue to the old town: Renaissance mansions, ramparts, and tree-lined squares punctuate the route to the Porte de la Craffe. The Lorraine Museum, currently undergoing renovations, already displays part of its collections in the neighboring ducal palace.

The Commanderie district houses the Villa Majorelle, an Art Nouveau icon, and the Museum of the École de Nancy, where dragonfly showcases, Gallé glasswork, and Emile André furniture tell the artistic blossoming of the Belle Époque.

For an evening out, the Opéra National de Lorraine stages ballet, baroque opera, or contemporary creations. The Centre Prouvé, a two-minute walk from the hotel, hosts trade shows and concerts; its forecourt regularly transforms into an exhibition or street food space.

If you enjoy strolling, follow the banks of the Marne-Rhine Canal: street art murals, pop-up cafés, and shared gardens punctuate this peaceful walk where cyclists and joggers cross paths.

Some activities and discoveries near this hotel


  • Stroll through Place Stanislas to admire its golden gates; from June to September, a sound-and-light show illuminates the facades in the evening

  • Walk up Avenue Foch to the Villa Majorelle, an Art Nouveau masterpiece open Wednesday to Sunday

  • Explore the Museum of the École de Nancy and its glassworks by Gallé or Majorelle, accessible in ten minutes by tram

  • Breathe in the air at Parc de la Pépinière, featuring a rose garden, mini zoo, and sports trails less than a fifteen-minute walk away

  • Attend a performance at the Opéra National de Lorraine or a concert at the Centre Prouvé, both close to the hotel

  • Taste Lorraine specialties and bergamots at the covered market before heading back to your room within a few streets


Summary of some positive reviews found online


  • Travelers praise the thoughtful welcome from a team always ready to make every step of the stay easier

  • The comfortable bedding is often mentioned as a major asset for a restful sleep

  • Many appreciate the ultra-central location, perfect for the train station, Place Stanislas, and the convention center

  • The spa and indoor pool are highly rated for the quality of facilities and the time slot included in some bookings

  • The breakfast buffet is described as varied and generous, with fresh products that please early risers

Other services

Activities

  • Walking tours
  • Bike tours
  • Live music/Performances

General

  • Pets allowed
  • Wi-Fi available everywhere

Services

  • Internet
  • Wi-Fi
  • Free Wi-Fi

Dining

  • Room service
  • Bar
  • Breakfast in the room
  • Kids' meals
  • Wine/Champagne
  • Coffee on site

Pool and wellness area

  • Sauna
  • Fitness center
  • Spa and wellness
  • Massage
  • Hammam
  • Indoor pool
  • Indoor pool (all year)
  • Heated pool
  • Shallow pool
  • Sun loungers or beach chairs
  • Spa
  • Spa/wellness packages
  • Back massage
  • Neck massage
  • Couples' massage
  • Full body massage
  • Fitness
  • Swimming pool
  • Pool

Shared spaces

  • Terrace

Miscellaneous

  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Elevator
  • Soundproof rooms
  • Heating
  • Entirely non-smoking property
  • Air conditioning
  • Smoking area
  • Wheelchair accessible
  • Toilet with grab rails
  • Lowered sink
  • Visual aids: braille
  • Pet basket
  • Pet bowls
  • Card access
5 rue Chanzy, 54000 Nancy

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